Lamp313

Draft. This policy is still being reviewed and may change before the app is released. Parts in [brackets] are not settled yet.

App privacy policy

For the Lamp313 Android and Windows apps and partner page. The website lamp313.com has its own privacy notice.

Last updated: [date of publication]

The short version

Who we are

Lamp313 is run by Lamp313 (Pty) Ltd, a company registered in South Africa (registration number 2026/877495/07). It is the responsible party for your information under the Protection of Personal Information Act (POPIA). Postal address: [postal address].

Information Officer: Stephen Mew, director, registered with the Information Regulator (registration number 2026-071172). Privacy questions and requests: privacy@lamp313.com. Anything else: support@lamp313.com. Our PAIA manual explains how to ask for records we hold: [link to the PAIA manual].

What you agree to, and how to change it

Nothing about your device is recorded until you agree, in the app or in the PC's sign-in window. You agree to each part on its own:

WhatWhen you agreeNeeded?
Your record: which apps you use and when, when your screen is on, and whether monitoring is working. This may reveal your religious beliefs and your sex life.The first consent screen ("Before you begin")Yes, to use Lamp313 for accountability
Screenshots and checks: screenshots, which app is on screen, and checking your searches, AI prompts and website addresses on the deviceThe second consent screen (on a phone it uses Android's Accessibility service)Yes
Websites in private browsing: the names of the websites you visit in a private (incognito) window, for your partnersIts own tick, which is never ticked for youNo, optional
For partners: keeping what you see private, and using it only to support the personBefore you first look at someone's recordYes, to be a partner

What we collect, and why

Your account

Your phone or PC

Your record (only after you agree)

Text on your screen is covered (Hide text)

Your screenshots are locked (end-to-end encryption)

What partners do with your record

Requests for support

Reports you choose to send to Lamp313 support

Emails and notifications

Technical logs

Paying for a household

What we don't do

Sensitive information

Other people in your screenshots

Who can see your record

Where your information is stored

ProviderWhat forWhere
Supabasedatabase and sign-inEuropean Union (Frankfurt, Germany)
Cloudflare R2screenshot images (end-to-end encrypted)Western Europe
Cloudflare Workersour server code; requests pass through a data centre near the personCloudflare's network (worldwide)
Postmarkemails (account, reports, requests, receipts): names, counts and links onlyUnited States
Google Firebase Cloud Messagingnotifications to phones (who asked, for what)United States
Paystackcard payments (the card goes only to them)[To confirm]
Google Workspaceour email inboxes (privacy@, support@)[To confirm]
Anthropicreading a support report the person chose to send, without their name or emailUnited States

Because some of it is stored or sent outside South Africa, POPIA section 72 applies. We keep the record itself in the European Union, whose data protection law gives protection substantially similar to POPIA; for the providers in the United States, our agreements with them include the European Commission's standard contractual clauses. [To confirm with the attorney, with each provider's agreement.] Everything is sent encrypted (HTTPS).

How long we keep it

WhatHow long
Your record: screenshots and their details, which apps you used and when, monitoring status, episodes, and requests for support30 days, then deleted automatically every night. The image store also deletes any image after 31 days. A screenshot a partner deletes is removed at once; the line saying so stays for the 30 days.
Partners' reviews of weeks and days, and their answers about gapsAbout 45 days
On your own phone or PC: records and screenshots waiting to be sentUntil they're sent (at most 30 days). Images are deleted from the phone soon after they upload.
On a partner's phone or browser: screenshots they openOnly while the app or page is open; sealed copies on a partner's phone at most 31 days
Reports you choose to send to Lamp313 support30 days
Your account, devices, partnerships, settings, viewing keys, what you agreed to, and when you downloaded your dataAs long as your account exists. A record of each time you download your data is kept for 1 year. Deleting your account deletes them at once.
How monitoring worked on each device: gaps by kind, and the silent check messages90 to 120 days
Billing: household plans, payments, the card summary Paystack gives us, and a discount code used5 years, as tax law requires, even after an account is deleted
Stopping repeated guesses: scrambled internet addresses and tries1 day
Our own records: staff accounts and what staff did[To decide]

Backups: [To confirm for the production plan: on Supabase's paid plan, daily database backups are kept for 7 days. Deleted data (not images) can stay in them until they expire, and is never restored except to recover from a disaster. Images have no backups.]

Deleting your account

Your rights, and how to use them

Under POPIA you may:

To use any of these, email privacy@lamp313.com from your account's address (or, for a username account, ask in the app). We check that the request comes from you, and answer within 30 days, free of charge. If we can't do what you ask, we say why. A request for records under PAIA is explained in our PAIA manual.

Security

Children

Lamp313 is for adults (18 and over). Everyone confirms this when creating an account and again when agreeing on a device. We don't knowingly collect information from anyone younger; if you think a child is using it, tell us and we'll delete the account.

Changes

If we change this policy, we update the date above. If a change affects what we collect or who can see it, the app asks you to agree again before anything new is collected.