Lamp313

Delete your account

How to delete your Lamp313 account and everything stored with it. This works whether you use the Android app (the person being held accountable) or only the partner page (a partner). You don't need the app installed.

Lamp313 is run by Lamp313 (Pty) Ltd (2026/877495/07). See the privacy policy.

Choose one way

1. In the Android app
   Open the app, go to More › Privacy and your data › Delete account, type DELETE and confirm.
2. On the web, without the app
   Go to the partner page and sign in with the same email, or username, and password. Go to Settings › Delete your account, type DELETE and confirm.
3. If you can't sign in
   Email privacy@lamp313.com from the address you signed up with, asking us to delete your account. We'll confirm it's you and delete it within [7] days.
   Signed up with a username (no email)? Reset your password with your username and your recovery code, then delete the account as above.
   Lost your password and your recovery code too? Removing the app stops monitoring, and your record is deleted within 30 days. Deleting the account itself needs proof that it's yours, which we're still working out with our lawyer. Email privacy@lamp313.com from any address, giving your username, and we'll tell you what we can do.
   We never delete an account because of a request from someone else's email, including the person who pays.

What is deleted

Straight away, and permanently:

• all your screenshot images
• your record: app activity, screen on and off, capture attempts and monitoring status
• your phones' details
• your account: email address, display name and sign-in

If you deleted from the app, it also deletes everything it stored on your phone. To finish, switch off the app's accessibility permission and uninstall it; the app shows you how.

What happens to partnerships

Any partnership you are part of ends. The other person sees only that it ended because an account was deleted, and nothing else about you.

What may be kept for a short time

• Database backups, for up to [7] days, until they expire. They are never restored into the live service except to recover from a disaster. Images are never backed up.
• Our providers' technical logs (for example IP addresses and request times), for a short time, for security.

Only want to stop for a while?

You don't have to delete your account. You can switch off the app's accessibility service in Android settings (your partners see that monitoring stopped), or end a partnership in the app or on the partner page.